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Privacy & Terms

Privacy Policy

Last Updated: Jan 9, 2020

Welcome to Zaydu! Protecting your privacy is really important to us. Accordingly, we’re providing this Privacy Policy to explain our practices regarding the collection, use, and disclosure of information that we receive when you use our Services. This Privacy Policy does not apply to any third-party websites, services, or applications, even if they are accessible through our Services. Any information that we collect is subject to the privacy policy in effect at the time that Information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll indicate when those changes will become effective. Finally, please note that, unless we define a term in this Privacy Policy, all capitalized words used in this Privacy Policy have the same meanings as in our Terms of Service.

How We Collect and Use Information

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services. We also use some of your PII to contact you, as described in our Terms of Service. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in the applicable communications. There are, however, some administrative communications that we have to send you from time to time, from which you cannot unsubscribe.

Account Information. If you create an Account, we’ll collect certain information that can be used to identify you, such as your name, email address, postal address, phone number, and credit-card number or other billing information (“PII”). If you create an Account using your login credentials from one of your SNS Accounts, we’ll be able to access and collect your name and email address and other PII that your privacy settings on the SNS Account permit us to access. If you create an Account through the Site or one of your SNS Accounts, we may also collect your date of birth, ZIP code, and other information that is not considered PII because it can’t be used by itself to identify you. We don’t receive or store passwords for any of your SNS Accounts.

Information Collected Using Cookies and other Web Technologies. Like many website and mobile-application operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.

“Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

“Web Beacons” (also known as clear gifs or) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on your hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol address (“IP Address”), browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on, and other statistics. We use this information to administer the Services, and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We use the IP Address to generate aggregate, non-identifying information about how our Services are used.

Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our Services, such as a device identifier, user settings, and the operating system of your device, as well as information about your use of our Services.

Location Information. In some cases we collect and store information about where you are located, such as by converting your IP address into a rough geolocation or through GPS or sensor data from your device that provides information on nearby Wi-Fi access points and cell towers to locate your mobile device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you can disable that feature on your mobile device.

How We Share Information with Third Parties

We will not share any PII that we have collected from you except as described below:

Information Shared with Our Services Providers. We may engage third-party service providers to work with us to administer and provide the Services, such as to deliver Meals you order. Such third-party service providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.

Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling, and other similar purposes.

Information Disclosed in Connection with Business Transactions. Information that we collect from you, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.

Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

Information We Disclose With Your Consent or at Your Request. We will share your PII with third-party sites or platforms, such as social networking sites, if you have expressly requested that we do so.

Security of Your Information

We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use, or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we can’t guarantee the absolute security of any information.

Identity theft and “phishing” are of great concern to us. Safeguarding your information to help protect you is a top priority for us. We won’t ever request any PII from you through unsolicited emails, text messages, or phone calls, so please don’t try to provide your PII to us except through our official Site and Apps. If you suspect someone is trying to obtain your PII by impersonating us or misleading you or other members of our community about the suspect person’s relationship to us or to our Services, please contact us at

Links to Other Sites

Our Services may contain links to other websites and services. Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party’s privacy policy. Our Privacy Policy does not apply to such websites or services, and we’re not responsible for the content, privacy or security practices and policies of those websites or services. To protect your information we recommend that you carefully review the privacy policies of other websites and services that you access.

Modifying Your Information

You can access and modify the PII associated with your Account by changing it in your Account profile. If you want us to delete your PII and your Account, please contact us at with your request. We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.

International Transfer

Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside ofCanada and choose to provide your PII to us, we may transfer your PII to Canada and process it here.

Our Policy Toward Children

Our Services are not directed to children under 13, and we do not knowingly collect PII from children under 13. Children under 13 are not permitted to use our Services, and if we learn that we have collected PII of a child under 13, we will take steps to delete such information from our files as soon as possible.


Please contact us at if you have any questions about our Privacy Policy.


Terms of Service

Last Updated: Jan 9, 2020

Welcome to Zaydu, located at (our “Site”). Please read these Terms of Use (these “Terms”) carefully because they govern your use of our Site, our mobile application (our “App”), and the other services we provide via our Site and App (our Site, our App, and our other services will be referred to as the “Services”).

Agreement to Terms

By using our Services, you agree to be bound by these Terms. If you don’t agree to these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.

Arbitration notice: unless you opt out of arbitration within 30 days of the date you first agree to these terms by following the opt-out procedure specified the “Dispute Resolution” section, and except for certain types of disputes described in “Dispute Resolution” section, you agree that disputes between you and Zaydu will be resolved by binding, individual arbitration and you are waiving your right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.

Changes to Terms or Services

We may modify these Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site, in our App, or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site or in our App or have communicated them to you, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you can’t use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Who May Use the Services


You may use the Services only if you are at least 18 years old and capable of forming a binding contract with Zaydu and are not barred from using the Services under applicable law. If you’re under 18 years old, you may not use any of our Services.

Registration and Your Information

If you want to use certain features of the Services you’ll have to create an account (“Account”). You can do this on our Site, in our App, or through your account with certain third-party social networking services, such as Facebook or Twitter (each, an “SNS Account”). If you choose the SNS Account option, we’ll create your Account by extracting from your SNS Account certain personal information, such as your name, email address, and other personal information that your privacy settings on the SNS Account permit us to access.

It’s important that you provide us with accurate, complete, and up-to-date information for your Account, so you agree to update such information, as needed, to keep it accurate, complete, and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and that you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them, so please keep your password secret and secure.

We want to keep all our users safe and happy, so we reserve the right, in our sole discretion, to disable, suspend, cancel, or delete any Account for any reason, or to refuse any user access to any of our Services, if we think doing so will help keep things safe and enjoyable for everybody.

Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and disclose your information.

The Services

We provide a platform through which users can buy quality prepared meals and food items (the “Prepared Meals”) or ingredients for preparing your own meals (the “Plaid Boxes”). Prepared Meals and Plaid Boxes are referred to collectively in these Terms as “Meals.” You can purchase Meals in several ways - at fixed prices on a one off basis, or by signing up for one of the memberships or subscriptions that we may make available from time to time, which include our Prepared Meal Recurring Orders subscription program for reoccurring Prepared Meal orders (“Recurring Orders Program”), our Zaydu membership program for Prepared Meals at a discounted price (“Membership Program”), and our Plaid Box delivery subscription program to receive Plaid Boxes on a weekly basis (“Plaid Box Program”) (each a “Zaydu Program”). For more information on our Meals and Zaydu Programs, you can visit our FAQs and Service Areas Page. Our Meal delivery services and Zaydu Programs are not currently available in all areas, so please visit our Service Areas page to see in which ways Zaydu may be available in your area.

We want you to love not just the Meals you find on our Site and in our App but also the whole experience you get from using our Services. We’re confident that you’ll love Zaydu, but please understand that you use our Services at your own risk. You agree to hold us, as well as our officers, directors, agents, subsidiaries, joint venturers, and employees (jointly and severally, our “Affiliates”) not liable, to the full extent permissible under all applicable law, for any harm, loss, or damage that may come to you or to anyone else as a consequence of your use of our Services.

We make a conscientious effort to describe and display every Meal and the anticipated contents of our Plaid Boxes accurately on our Site and in our App. All our Meals are handcrafted and thoughtfully planned by excellent chefs, however, occasionally a Meal you receive won’t look or taste exactly as it was described or depicted to you or similarly a Plaid Box may not include the exact contents described in its listing due to availability or market conditions beyond our control, for example. You understand that this is normal, and you agree to accept such a Meal, regardless of reasonable variation from its description or depiction. We can’t and don’t guarantee the accuracy or completeness of any description or depiction of any Meal. We reserve the right to change or update any such description or depiction, to substitute specific meal ingredients and to correct errors, inaccuracies, or omissions at any time without giving you notice.

If you have a complaint or dispute concerning a Meal you’ve purchased through our Services, please contact us, and we’ll try to fix the problem in the manner we deem appropriate, in our discretion.

Buying Meals

General. When you buy a Meal through any of our Services (such purchase, a “Transaction”), we may ask you to supply additional information relevant to your Transaction, including, without limitation, your credit-card number, the expiration date of your credit card, and your address(es) for billing and delivery (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information, whether you provide it in the course of a Transaction or in connection with your Account. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected; you may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).

All sales are final. But if something unexpected happens in the course of fulfilling your order, we reserve the right to cancel your order for any reason; if we cancel your order we’ll refund any payment you may already have remitted to us.

Zaydu Programs. By entering into these Terms, you acknowledge that the Zaydu Program you select has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your membership or subscription by you or Zaydu. We may also periodically authorize your payment method in anticipation of applicable fees or related charges. Memberships and subscriptions continue until cancelled by you, the particular ZayduProgram is cancelled by us or we terminate access to or use of the Services in accordance with these Terms.

Membership Program Fees. If you sign up for our Membership Program, you will pay a recurring monthly or annual membership fee (“Membership Fee”), as applicable. The Membership Fee (plus any applicable taxes, delivery fees and other charges) will be charged to your payment method at the beginning of the paying portion of your membership and each month or year thereafter at the then current rate depending on the type of Membership Program you have selected. We automatically charge your payment method each month or year, as applicable, on the calendar day corresponding to the commencement of your membership. In the event your membership began on a day not contained in a given month, we may charge your payment method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your membership on January 31st, your next payment date is likely to be February 28th, and your payment method would be billed on that date. If you wish to cancel your membership in the Membership Program, you can email us at and follow any instructions, if any, we provide to you in response to your cancellation request. Without limiting any other terms of these Terms, you may cancel your membership in the Membership Program at any time. If you cancel, you can continue to enjoy the benefits of the Membership Program through the end of your billing period.

Prepared Meal Fees. You will be charged the applicable fees for any Prepared Meal orders that you place on an individual basis or for orders part of your Recurring Orders Program or Membership Program (each a “Prepared Meal Fee”). In the case of the Membership Program the Prepared Meal Fee is in addition to the Membership Fee described above. For the Recurring Orders Program, the Prepared Meal Fee is reoccurring for the particular days you have selected to receive Prepared Meals during your Recurring Orders period and this amount will vary depending on the Prepared Meal suggestions generated by the Services for you based on your selected preferences and any modifications you make to your Recurring Orders Program order thereafter. The Prepared Meal Fee (plus any applicable taxes, delivery fees and other charges) for an individual order or for orders part of an Recurring Orders Program or Membership Program will be charged to your payment method in the 24 hour period prior to the delivery time scheduled for the order. As noted above All Sales are Final and orders for individual Prepared Meals which are not part of an Recurring Orders Program cannot be cancelled.

Plaid Box Fees. For our Plaid Box Program, you will be charged fees for the weekly recurring Plaid Box delivery you have selected as part of your subscription (“Plaid Box Fee”). Plaid Box orders part of the Plaid Box Program cannot be combined with any other discount offers or promotions. The Plaid Box Fee (plus any applicable taxes, delivery fees and other charges) for each delivery will be charged to your payment method on a weekly basis, six (6) days prior to the scheduled delivery date (the “Payment Date”). If you wish to cancel your subscription to the Plaid Box Program or want to pause deliveries for one or more weeks, you can email us at and follow any instructions, if any, we provide to you in response to your request. Any cancellation or pause must be received before the Payment Date for it to be effective for the next applicable delivery. For example, if your delivery date is Wednesday, your Payment Date will be on Thursday of the previous week and you will need to cancel or pause your delivery by 11:59 PM on Wednesday for it to be effective for the next week’s order. After the Payment Date, the Plaid Box delivery has been processed and cannot be cancelled or paused, and you will be responsible for any Plaid Box Fees incurred prior to such cancellation or pause. Please visit our FAQs and Pricing page within the App for information on pricing and Plaid Box options.

Cancellation of a Zaydu Program. To cancel your enrollment in a Zaydu Program you can either (i) email us at and follow any instructions, if any, we provide to you in response to your cancellation request, or (ii) initiate a cancellation through your account settings within the App. AS STATED ABOVE, ALL SALES ARE FINAL. YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE MEMBERSHIP FEES PAID FOR THE THEN CURRENT MEMBERSHIP PERIOD OR ANY PREPARED MEAL FEES OR PLAID BOX FEES INCURRED PRIOR TO THE TIME OF CANCELLATION. You will be responsible for all Membership Fees, any applicable Meal Order Fees and any applicable Plaid Box Fees (plus any applicable taxes, delivery fees and other charges) incurred before the effective date of your cancellation.

Free Trials. Zaydu may offer free trials of Zaydu Programs for a specified period time. If we offer you a free trial, the specific terms of your free trial will be provided at registration and/or in the promotional materials describing the trial. Free trials may not be combined with any other offer. Except as may otherwise be provided in the specific terms for the free trial offer, free trial memberships or subscriptions are only available to users who have not previously participated in the Zaydu Program in connection with which the trial is being offered. Unless you cancel your membership or subscription prior to the end of your trial, we (or our third party payment processor) will begin charging your payment method on a recurring basis for the applicable fee (plus any applicable taxes, delivery fees and other charges) at the frequency you have chosen until you cancel your membership or subscription. Instructions for cancellations are stated above under the Section titled “Cancellation of a Zaydu Program”. You will not receive a notice from us that your free trial has ended or that the paid portion of the applicable membership or subscription has begun. We reserve the right to modify or terminate free trials at any time, without notice and in our sole discretion.

Credit policy. Account credits issued by Zaydu for marketing campaigns and to address customer service issues after May 1, 2017 may be applied towards the purchase of food and applicable sales tax. Marketing or customer care credits issued after May 1, 2017 do not apply to membership or delivery fees.

Zaydu Programs Free Delivery. Free delivery, if offered as a benefit of a Zaydu Program, applies to all orders that contain at least one main dish or cooking kit. Delivery fees apply in all other cases.


General. We can’t guarantee that every Meal will arrive exactly within the timeframe we give you when you initiate a Transaction. In particular, in the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Meal, we will attempt to deliver your Meal as soon as reasonably possible. In the event that timely delivery of your Meal is not feasible, we will cancel your Meal delivery for the period so affected and issue you a credit or refund of the purchase price for that Meal. If a Meal arrives early or late, you agree that you will still accept the Meal and release us from all liability for any loss, damage, or inconvenience that you encounter as a result of early or late delivery.

Plaid Boxes. In the case of Plaid Boxes, the ingredients will be packaged using insulated packaging and gel ice packs. We recommend that you plan in advance for any Plaid Box delivery to ensure proper storage and refrigeration prior to consumption. You are responsible for inspecting all Plaid Boxes you receive from us for any spoilage, damage or other issues upon delivery and we recommend that you immediately refrigerate all perishable ingredients as needed. The condition and consumption of the Plaid Box is solely at your risk, and you are solely responsible for the appropriate and safe washing, handling, preparation, storage, cooking, use and consumption of the Plaid Box ingredients following delivery.


We welcome feedback, comments, and suggestions for improvements to our Services (“Feedback”). You can submit Feedback by emailing us at You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.

Content and Content Rights

For purposes of these Terms, “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided, or otherwise made available through the Services.

Content Ownership, Responsibility, and Removal

We don’t claim any ownership rights in any Content that you make available through the Services, and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, we and our licensors exclusively own all right, title, and interest in and to the Services, including all associated intellectual-property rights. You acknowledge that the Services are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary-rights notices incorporated in or accompanying our Services or any Content.

Your Rights in Our Content

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicenseable license to access and view the Content solely in connection with your permitted use of our Services and solely for your personal and non-commercial purposes.

General Prohibitions and Our Enforcement Rights

You agree not to do any of the following:

  1. Use, display, mirror, or frame (i) our Site or App or any individual element within our Site, Services, or App; (ii) Zaydu’s name or any Zaydu trademark, logo, or other proprietary information; (iii) the layout and design of any page or form contained on a page without Zaydu’s express written consent;
  2. Access, tamper with, or use non-public areas of the Site or App, Zaydu’s computer systems, or the technical delivery systems of Zaydu’s providers;
  3. Attempt to probe, scan, or test the vulnerability of any Zaydu system or network or breach any security or authentication measures;
  4. Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Zaydu or any of Zaydu’s providers or any other third party (including another user) to protect the Site, App, Services, or any of their Content;
  5. Attempt to access or search the Site, App, Services, or any of their Content or download any Content from them through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, data-mining tools, and the like) other than the software or search agents provided by us or other generally available third-party web browsers;
  6. Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters, or other form of solicitation;
  7. Use any meta tags or other hidden text or metadata utilizing a Zaydu trademark, logo URL, or product name without our express written consent;
  8. Use the Site, App, Services, or any of their Content for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms;
  9. Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting or in any way use the Site, App, Services, or any of their Content to send altered, deceptive, or false source-identifying information;
  10. Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Site, App, Services, or any of their Content;
  11. Interfere with, or attempt to interfere with, the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Site, App, or Services;
  12. Collect or store any personally identifiable information from the Site, App, or Services from any other user without the user’s express permission;
  13. Impersonate or misrepresent your affiliation with any person or entity;
  14. Violate any applicable law or regulation; or
  15. Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

We’re not responsible for the availability of outside websites or resources linked from our Site or our App. We don’t endorse and aren’t responsible or liable for any content, advertisements, products, or other materials on or available from such websites or resources. You understand and agree that we won’t be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or resources.

App Policies